Shaw and Co Solicitors Personal Injury Solicitors UK - Our Branches:

Shaw and Co Solicitors Newcastle Upon Tyne Offices
Three Indian Kings House
31 The Quayside
Newcastle upon Tyne
NE1 3DE
Tel: 0191 2615802

Fax: 0191 2304201

Freephone: 0800 0191 248

Email: [email protected]

CONTACT US

Have you suffered an accident, which wasn't your fault ?

If you think you may have a personal injury claim, contact Shaw & Co Solicitors Newcastle upon Tyne, and we will assess your claim for compensation. We guarantee:-

We will act for you on a "No Win No Fee" basis.
Your case is handled by specialist Personal Injury Solicitors.

For a free assessment of your personal injury claim contact Shaw & Co Solicitors UK today.

Complaints Policy

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure attached. Making a complaint will not affect how we handle your case.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

and

No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: [email protected]
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority (/consumers/problems/report-solicitor/).

1. Call us FREE on 0800 0191 248

2. Fill out the form